ENGAGEMENT MODELS

Packages exist where a service has repeatable monthly scope.

IT Care, Rent IT, security, backup, Microsoft 365 and CloudOps can use a standard service framework. Strategy, migrations, infrastructure projects and DevOps are scoped as individual projects.

01LiteFocused scope02ProExtended IT team03UltraCritical environment04EnterpriseComplex system
IMPORTANT

A package name is not a proposal. Final scope, support hours, responsibilities, SLA and price are confirmed only after reviewing the environment.

MANAGED SERVICES

Compare frameworks only for services delivered continuously.

Choose an area and open the details. Project services receive their own delivery plan and proposal.

IT Care

Choose a framework and open the details. We confirm the exact scope after reviewing the environment with you.

01 · CORETECH

Lite

Structured supportBEST FOR

A defined support scope for selected users and systems.

  • One request channel
  • Agreed ownership
  • Basic service review
Additional scope
  • Request intake, prioritisation and tracking
  • Documentation of recurring interventions
  • Escalation outside the initial scope by agreement
Discuss the actual scope →
RECOMMENDED FRAMEWORK02 · CORETECH

Pro

Extended IT teamBEST FOR

Daily support, monitoring and planned improvements delivered with your internal team.

  • Broader service scope
  • Monitoring and escalation
  • Regular reporting
Additional scope
  • Coordination with the internal IT team
  • Preventive maintenance of agreed systems
  • Improvement proposals based on service data
Discuss the actual scope →
03 · CORETECH

Ultra

Critical environmentBEST FOR

Several specialists cover demanding systems and connected technical areas.

  • Advanced escalation
  • Continuity and security
  • Wider operating coverage
Additional scope
  • Infrastructure, cloud, backup and security specialists
  • Agreed procedures for critical incidents
  • Periodic service and technical reviews
Discuss the actual scope →
04 · CORETECH

Enterprise

Tailored serviceBEST FOR

An individual model for multiple sites, teams and different business-critical systems.

  • Tailored SLA
  • Multi-site coordination
  • Management reporting
Additional scope
  • Ownership defined by site and system
  • Integration with internal processes and tools
  • Service design confirmed after an environment review
Discuss the actual scope →

PROJECT SERVICES

IT strategy, migrations, infrastructure projects and DevOps receive scope tailored to the actual project.

We first confirm the goal, current state, dependencies, expected outcome and ownership. You then receive project phases, timing and an individual proposal.

Describe the project →

WHAT SHAPES THE PROPOSAL

Two companies with the same user count do not have the same IT.

01Users and locations02Critical systems03Support hours04SLA and escalation05Security and backup06Role of the internal IT team

NEXT STEP

Discuss a scope that fits the actual environment.

Talk about scope →