by PositiveInitial assessment
Users, locations, systems, critical dependencies, business goals and major pressures.
OUTCOMEEnvironment and priority mapCORETECH OPERATING MODEL
A clear division of responsibilities from day one.
The goal is not only to respond faster. The goal is a more visible, stable environment that depends less on individuals.
SLA
Transition plan
Scope, responsibilities, priorities, request channels, escalation and expected outcomes.
OUTCOMEAgreed scope and SLA frameworkOnboarding
Documentation, contacts, access, security rules and initial stabilisation.
OUTCOMEDocumented service handoverService Desk
One place for reporting, categorisation, priority, ownership and closure.
OUTCOMEOne service flowMonitoring and maintenance
Monitoring agreed systems, preventive work and specialist escalation.
OUTCOMEMaintenance and escalation planReporting and development
Service review, risks, recommendations, improvement plan and SLA alignment.
OUTCOMEResults and next actionsAGREED DIVISION
Your team retains business context. CoreTech adds capacity and specialists.
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